Returns & Exchanges
At THATCH, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer a seamless 30-day return and exchange window for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing