Frequently Asked Questions
Everything you need to know about your THATCH experience.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 2-3 business days and delivered within 5-7 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please visit our online portal to generate a prepaid return label.
Where are your garments produced?
THATCH is committed to ethical manufacturing. Our collections are designed in-house and produced in small batches by certified partners who prioritize fair labor practices and sustainable materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.
How do I find my perfect fit?
Detailed size guides are available on every product page. If you are between sizes, we recommend checking the specific garment measurements or contacting our stylists for personalized advice.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team.